Policies

At Monkey Puzzle, your child’s safety and enjoyment are our top priorities. Please review the following terms before entering the play area.

Admission & Play Session

• Admission grants 2 hours of playtime per paying child.
• Late arrivals will still be charged full price, even if the full 2-hour session cannot be used.
• Extensions may be offered at management discretion.
• During school holidays, an additional 2 hours will need to be purchased.
• During term time, the 2-hour rule is relaxed where possible.

Height & Age Restrictions

• The play area is designed for children under 5 feet 3 inches (160 cm) in height.
• This height restriction applies to anyone under the age of 18.
• Adults (18+) may accompany children but must play responsibly to ensure the safety of both themselves and smaller children.

Footwear & Clothing

• Socks must be worn at all times by anyone using the play equipment.
• Shoes of any kind are not permitted on any part of the play structure, including by supervising adults.

Under 5s Area

• The Under 5s zone is strictly for children under 5 years old.
• Adults are permitted to supervise their children in this area at all times.
• Siblings over the age limit are not allowed to enter this space, even with supervision, as this may encourage unsafe behaviour.
• Please note: the Under 5s area is strictly for children aged under 5 years based on actual age (from birth), not developmental or mental age.

Supervision Requirements

• Children must be supervised by a responsible adult at all times.
• No child may be left unattended, and parents must not leave the premises or enter other areas of Madison Heights without their child.
• Staff are not responsible for child supervision.
• If an unsupervised child is identified, efforts will be made to ensure their safety, but parents remain fully accountable.

Safety Measures & Checks

• The premises are fitted with auto-closing doors, magnetic locks, and alarm systems for safety.
• Despite precautions, unsupervised children may still attempt to leave, so active supervision is essential.
• Daily safety checks are performed at opening and closing.
• More detailed inspections take place at least twice per week.
• Report any safety concerns immediately to a member of staff.
• We reserve the right to close Monkey Puzzle without notice due to safety or maintenance issues.

Food, Drink & Tap Water

• No outside food or drink is permitted.
• Only items purchased from Madison Heights may be consumed on the premises.
• Due to Monkey Puzzle not serving alcohol we are not legally required to provide free tap water we offer bottled water or jugs of water/ juice for a reasonable fee. 

Behaviour & Concerns

• Please report any unsafe behaviour, poor supervision, or rude conduct to a staff member immediately.
• Do not attempt to resolve issues yourself — our trained team will handle the situation professionally.

Damages & Liability

• We reserve the right to pursue compensation and take legal action for any damage caused to the premises, equipment, or fixtures resulting from malicious or intentional acts.

Thank you for helping us keep Monkey Puzzle safe and enjoyable for all children and families.